For a global FMCG enterprise , Cleo had become a key pillar in their B2B integration strategy. The platform delivered on its promise: seamless partner connectivity, streamlined EDI/API flows, and high integration stability.
From the outside, everything appeared optimized.
But during a planned audit of integration-related expenses, the team uncovered an unexpected insight: nearly 30% of their integration budget was being consumed—not by new development or platform enhancements—but by ongoing support activities.
That realization prompted a deeper evaluation.
The company’s support model was built around a standard approach used by many Cleo customers: vendor-provided support for escalations, and local consultants for development and issue resolution.
Individually, each component seemed justifiable. But when measured as a whole, the model was straining budgets more than expected.
Here’s what the audit revealed:
| Support Category | % of Integration Budget |
| Direct Cleo support subscriptions | 11% |
| External consultants (hourly billing) | 9% |
| Internal IT resources diverted to support | 6% |
| Delivery delays due to partner onboarding | 3% |
The takeaway was clear: Cleo itself wasn’t the issue—the support ecosystem around it had become disproportionately expensive.
Reevaluating the Support Equation
The team didn’t want to compromise on performance. Cleo remained their platform of choice. What they needed was a smarter way to maintain it—without continuously escalating costs.
That’s when they turned to Globus.
As a long-time Cleo development and support partner, Globus offered a focused offshore model tailored specifically for enterprise-grade EDI and API ecosystems. The company chose to start with a Cleo Support Health Check—a diagnostic offered by Globus to assess existing support gaps, inefficiencies, and hidden cost leaks.
The results were immediate.
Shifting to Globus: Measurable Savings, Same Platform Strength
Within 60 days of transitioning Cleo support and development to Globus, the enterprise experienced:
✔ 45% reduction in overall Cleo support costs
✔ 60% faster resolution of ongoing technical issues
✔ Trading partner onboarding reduced from weeks to days
✔ More predictable support SLAs—at a fraction of the cost
✔ In-house teams reallocated to higher-priority development work
By maintaining Cleo as the core integration engine and switching to Globus for support, the business retained performance while unlocking new operational and financial efficiency.
When Platform and Support Work in Harmony
Cleo offers world-class integration capabilities—but its built-in support packages may not fit every organization’s operating model or budget.
Many teams opt for vendor support by default, unaware that a specialized partner like Globus can offer deeper Cleo platform knowledge, faster turnaround, and more flexible engagement models—at significantly lower costs.
This enterprise’s journey is a clear example of how keeping the platform and switching the partner can yield measurable outcomes.
Switching Cleo support to Globus allowed the company to regain control over both performance and spend—without replacing the technology they trusted.
Curious how much you could save on Cleo support?
Globus offers a no-cost Cleo Support Audit to help you uncover hidden spend, reduce downtime, and increase support responsiveness—without changing the platform you rely on.
