If you’ve been anywhere near the supply chain or B2B integration world lately, you already know this:
EDI is no longer just an operational function—it’s the backbone of modern commerce.
And with global supply chains running 24/7, the demand for reliable, always-on integration support has skyrocketed.
But here’s the real challenge most businesses face today:
There isn’t enough skilled EDI talent available, and the cost of retaining it in-house keeps rising.
That’s exactly why more companies—retailers, distributors, manufacturers, logistics providers—are leaning towards trusted EDI managed service providers to run, scale, and stabilize their integration ecosystems.
As someone who has spent years working with Cleo, Boomi, OpenText, SPS Commerce, and TrueCommerce ecosystems, I can tell you one thing with confidence:
Choosing the right EDI partner isn’t about picking the biggest brand—it’s about picking the one that can support your business the way you operate.
Before diving into Globus Systems’ role, let’s quickly explore the top players shaping the 2025 EDI managed services landscape.
Who Are the Top EDI Managed Service Providers in 2025?
While dozens of integration vendors exist, these five continue to dominate the managed services space:
- Cleo
- OpenText
- TrueCommerce
- Boomi
- SPS Commerce
Each one brings its own strengths, service models, and technology maturity. But understanding what makes them different—and how they support your internal team—matters far more than simply choosing a platform.
Let’s break it down.
What Does an EDI Managed Service Provider Actually Do?
Think of an EDI managed service provider as an extension of your internal team—minus the hiring cost, time, and overhead. Most businesses outsource their EDI responsibilities to experts who handle:
- Trading partner onboarding
- EDI mapping & transformations
- Transaction monitoring
- SLA management
- Certificate updates
- API + B2B integrations
- Error handling
- Daily maintenance
- 24/7 support coverage
But here’s the catch:
Not all MSPs deliver the same depth of service.
Some give you a true, transparent “glass box” model.
Others lock you into black-box support where you have zero visibility or control.
This is exactly where a strong Cleo support partner like Globus Systems changes the game.
Why the Right Cleo Support Partner Matters in 2025
Cleo continues to stay ahead as one of the most powerful integration ecosystems—CIC’s hybrid integrations, real-time visibility, API connectors, MFT workflows, and EDI mapping capabilities make it a favourite for enterprises.
But running Cleo effectively requires specialized skills—skills that most companies struggle to hire or retain.
And this is precisely why businesses look for a Cleo support partner that brings not only technical expertise, but also a reliable operational model that scales.
For example, Globus Systems has supported enterprises across North America and Canada through:
- Cleo migration projects
- Cleo support stabilization
- 24/7 integration monitoring
- Partner onboarding at scale
- ABC-driven ERP transformations
- Build-Operate-Transfer (BOT) support models
And thanks to this hands-on experience, Globus has built a reputation for helping companies reduce integration costs by over 50% while improving SLA performance dramatically.
Top EDI Managed Service Providers in 2025 — An Expert Breakdown
1) Cleo
Cleo remains the benchmark for ecosystem integration. CIC gives businesses:
- Highly automated revenue-based workflows
- API + EDI + MFT all on one platform
- Real-time visibility into transactions and errors
- Prebuilt connectors that cut onboarding cycles from weeks to hours
Cleo’s flexible service models (managed + self-service + blended) allow businesses to choose how deeply they want to be involved.
But here’s an important insight:
Cleo’s technology shines brightest when it is paired with a strong Cleo support partner who understands the ecosystem inside out.
That’s where Globus Systems has consistently stepped in—supporting enterprises who need dedicated Cleo-certified expertise.
2) OpenText
OpenText continues to be a leader, especially with its VAN-based connectivity and private cloud managed services. Enterprises relying heavily on legacy B2B systems often prefer OpenText due to its stability.
However, its self-service capabilities come with limitations, and many businesses still need partner-driven support for rapid changes and map updates.
3) TrueCommerce
A solid choice for mid-market brands. Their fully managed service model works well for companies that want hands-off EDI.
But the trade-off?
Limited visibility and slower turnaround for change requests.
Many customers eventually migrate to Cleo for better flexibility—something Globus has helped multiple brands execute successfully.
.4) Boomi
Boomi’s iPaaS and low-code capabilities make it ideal for API-heavy use cases. They also offer managed services via certified partners.
However, deeper EDI functionality still needs specialized expertise—especially when businesses transition to Cleo for scalability.
5) SPS Commerce
A 100% managed-service model with a strong focus on retail EDI. While convenient, the black-box nature often limits operational control and slows down custom requirements.
How Globus Systems Strengthens EDI Operations for Global Enterprises
What separates Globus Systems from traditional MSPs is its hybrid delivery + transparent support + Cleo-certified expertise model that aligns with how modern supply chains operate.
Across industries, Globus has helped enterprises solve real-world challenges such as:
- Shortage of Cleo-skilled professionals
- Rising costs of onsite integration support
- Large-scale migration delays
- Complex partner onboarding
- 24/7 incident monitoring gaps
- SLA compliance pressure
Here’s how that plays out in actual engagements:
Real Case Studies Where Globus Delivered Transformational EDI Outcomes
Case Study 1 — Build, Operate & Transfer Cleo Support Team for Cleo Themselves
Globus recruited, trained, operated, and later transferred an entire Cleo-certified support team, enabling:
- 24/7 enterprise-grade support
- Over 50% operational cost reduction
- Seamless continuity with zero downtime
CTA: Read more
Case Study 2 — EzyConnect to Cleo Migration for a Leading US Coffee Distributor
Globus designed an offshore Cleo support model for early U.S. business hours and delivered:
- Smooth migration with no supply-chain disruption
- Senior Cleo experts at 50% lower cost
- Scalable support for future growth
CTA: Read more
Case Study 3 — Large-Scale Cleo ABC Migration for a Canadian House Furnishing Company
Globus executed a year-long structured migration aligned to an ERP go-live, delivering:
- 52 trading partners onboarded
- Zero critical downtime
- A Cleo environment built for long-term scale
CTA: Read more
Choosing the Right EDI Partner: What Really Matters
Before you decide which EDI vendor or Cleo support partner to work with, ask yourself:
✔ Do I need glass-box visibility or am I okay with a black-box MSP?
✔ Can my team handle mapping, onboarding, and SLAs internally?
✔ Do we need support during specific business hours or 24/7?
✔ How quickly do we need to onboard new partners?
✔ Are we planning a migration (ERP, WMS, eCommerce, EDI modernization)?
If any of these feel like current pain points, partnering with a Cleo support provider like Globus Systems can give you:
- Dedicated Cleo-certified experts
- Faster onboarding & lower SLA violations
- Lower support costs
- Better visibility and control
- A scalable, flexible support model
Because at the end of the day, EDI isn’t just about sending documents.
It’s about keeping your business running—every minute, every day.
Final Thought: Technology Matters, but the Right Partner Matters More
Whether you’re evaluating Cleo, OpenText, SPS Commerce, Boomi, or TrueCommerce—the platform is just one part of the equation.
What truly drives performance is the team behind your EDI operations.
And that’s where choosing a seasoned, transparent, technically mature Cleo support partner like Globus Systems becomes a strategic advantage—not just a support choice.
